Photobucket
recent entries
<$BlogPreviousItemTitle$>

archives


credits
layout: detonatedlove♥
pictures: ohhspontaneityy
stocks: _excentric_
Friday, March 16, 2007
freaking mad 11:21 PM

judging by today entry title, u will know that im in a super bad mood tonite. so bad that i thot i almost die of high blood pressure, so bad that i swear i have difficult breathing....this is the first time i felt so angry that i can feel my blood boiling and everywheere in me, i was so bloody angry and pissed off.

in case you guys are wondering, it has nothing to do with my fyp. we managed to rush the whole report out by 5 pm today and ran like mad across the building to get to the nbs office and met up with our dear tutor. we were feeling so at peace when we left school and headed to vivo. i was telling doreen that finally this day has come. it has never dawn to me that i can manage to survive it. haha. fyp days are FINALLY over. no more checking of ntu mail whenever im online, no more stressing and throwing temper at my family especially for whatever reason. this week especially wasnt easy. we went to school every single day and ysterday stayed back till 11 plus (thank god my bro came school and fetch us home) and back to school this morning. our eyes hurt so much for staring non stop at the computer. shant say more. just glad its over.

and so we headed to vivo. feeling hungry, tired, sleepy but definitely enjoying the freedom at last. we decided to dine at a place where both of us have not been there to eat before. we were saying hopefully the dishes that we ordered turn out to be good since the resturant was where both of us have never dine in before yet.

the name of the resturant is 2HOT. for all my dear frens out there, do rmb this name. coz i serisouly discourage you guys to eat there. and please help to spread the word. perhaps some of you may think im being childish but trust me, one of the in-charge there make us so angry beyond words.

everthing was fine right frm the moment we ordered our food til we decided to get the bill. the food that we ordered was tasty, as well as the drink. the hell happened when the bill came. apparently, the shop was having a promotion which was a free entree with every 2 main course. and we had 2 main course so that entitled us for that free entree. however, the bill did include the price of the entree. hence, we told one of the waiter that there was some form of miscalculation. and he went back to the cashier and took some time before coming back with the change.

after we took the change, we left the place. we dint stay back and calculate if the money was shortchanged coz there were people queuing to get seats. we walked outside and doreen started cal the amount for me to return her my share of the bill. then we realized that we were shortchanged. we arent very sure of the money but was around $1 and plus minus. so, we went back to the restuarant outlet (dun even feel that the word resturant is suitable for it!) and told the cashier guy he shortchanged us.

his first remark was 'oh how much was the shortchanged". so we cal for him. $12.90 + $14.90 = ____ second remark was "how much was the shortchanged". adding in the gst, its _______. his third remark was "how much was the shortchanged". by then, i was started to get angry with his remarks. because still have service charge, so total is _________. his fourth remark "how much was the shortchanged". finally, we cal the short changed amt and that total around 80cents. u know what he did? he snickered right in front of us (doreen dint see that but i saw). he snickered and his whole facial appearance told me whatever his mind was thinking "gosh, 80cents ONLY?!?!?? whats the big deal man? chey, i thot its what lar"

i was damn shocked. i mean i never expect such a thing from that guy. dun tell me that we deserved such treatment just because we are being petty and went back to demand that pathetic 80cents from the bloody man. firstly we did not deman. secondly, being in the wrong, no an apology from him yet he showed us his attitude and his super bu-shuang ness. the ultimate is not here yet. he roughly got 80cents from the cash register and threw the money on the table. oh man, what the fuck! we arent beggers for god's sake! by then my face was red with anger. before we left, he told us "have a nice day" and turned around to get busy with i-duno-what.

i have no idea what gave me the strength to turn and walked out of the restuarant. but i knew i was very very angry that i duno what to say. we walked down the escalator and we headed straight to the information counter and took a complaint letter from the counter ladies. i asked the ladies if the management will do anything to these complaints. i knew that usually these letters of complaints will go unnoticed and un-bothered. but still, i pray on that lil hope that somehow, these complaints wil reach the management. i asked the ladies if by any chance, the management will give us a call. though she told me that they will, i knew they never will.

still feeling unjust, doreen and i decided to confront that guy. we wanted to see his manager so we went back to the outlet again and asked one of the waiters to get us the manager. and then we were back at the cash register counter again. this time round, the bloody man attitude did not turn for the better. instead it got worst. we told him how rude and bad his attitude was. for dint apologizing for his mistake and his f-up attitude. doreen was super calm though she was seething with anger. i was so angry that i can just burst out crying. its to that kind of limit.

his response was "so what u want me to do now? i already returned your 80cents to you. furthermore, u guys walked out for 15 mins and then returned to say bout the shortchanged."

i retorted back "15 mins? we walked out less than 5 mins and walked in again and u claimed we took 15 mins? its not bout the money issue. its your attitude. you should apologize to us!"

doreen told him "its not the 80cents issue. dun treat us like beggars. there is no reasons for your attitude"

he dint want to apologize. i swear he is super thick skinned. he just refused to apologize and still talked back to us in such a loud tone that as if we were silly to kick a big fuss out of nothing. yes, many people were watching us but i see no one except that bloody man. finally, we said, we want to see your manager.

he said "shes bz. u can wait outside the shop. i wun say she will come and meet you." just look at that bastard. look at how he talked back to us. bear in mind that not only was his tone loud and rude, he was glaring at us throughout as well.

btw, he wore a different set of uniform from the other waiters and waitresses. meaning, hes a captain or perhaps floor manager. someone who is expected to be giving better service quality to their customers than the usual waiters and waitresses. but hell no, this was not what he gave.

then doreen turned to a waiter standing and listening our whole conversation and asked him who is the manager. the malay guy pointed to us. but the manager has her back turned from us. another waitress, a chinese who was also listening to the conversation took the initiative to tap the manager's shoulder and direct her to us. i do thank god for that kind soul.

oh yes btw again, that shop is a malay owned outlet. they sell western food. all the waiters and waitresses are malay except that chinese lady. before this entry gets nasty, im not trying to say that im a racist person. people who know me know that im not a racist person. its just damn coincidence that this kind of ugly incident has to happened between us and others from a different race.

the manager and us then went out of the outlet. we told her what happened and said it super rude of her worker to treat their guests this way. the manager for god sake is also a terrible person. she told us that this guy was new in the outlet. he was transferred from anthr branch and just started working there barely 2 wks. i said, "so?" she carried saying that this guy has an attitude problem - she do agree and confessed that the guy made her and others angry too when they communicate with him. i was thiking what the hell? tell me for what? it has nothign to do with me. this isnt the excuse. we are not his staffs. we are the customers. furthermore, we only went back for the shortchanged, can someoen tell me that what we did arent right? and that we shouldnt have gone back? did we do something wrong to deserve all these?

she apologized for him but this is not what we want. my god. i duno what the world is coming to. mayb we are being too much to demand apology from him. are we? sorry, but i cant convince myself that we are being too much and too demanding.

guess what, i told her plainly that "sorry, we arent coming back here anymore." and turned and left. i was realie so upset that if not for doreen, i would have burst out crying. even if i did, i cry not because i felt embarrassed for my actions and speech and tone and the amount of attention we created. i will cry because of the anger that was rising in me. i need to release that amount of anger.

in the end, we figured that the outlet could be family owned and that bloody man could be the son of the malay lady. in normal circumstances, the manager could have asked the employee to apologize or at the very least, check his behaviour. but nono, this isnt the case for us. instead, she tried very hard to explain for his unruly behaviour.

u noe that the waiter there did apolgize to us. he apologize for whatever has happened. i realie duno why we got ourselves such a bad service encounter. even if the whoel thing will to happen again, i think i will still go back and tell the cashier that i was being shortchanged. i mean, what is the problem of going back and telling the outlet that? why is that that we have such a bad encounter? i realie cant figure out why. will anyone of u guys wun?

the more i think bout it, the more upset i got myself into. the dinner cost us $20 each but i feel that i paid $200 for the meal. the rest of the $180 is how angry the meal cost me. we tried to shop around after the fight-out. no matter how hard we try to tell ourselves not to get angry at such LC people, its definitely not worth it, we were get angry every now and then. and when that happened, both doreen and i felt tightening in our chest and difficulty breathing. seriously dun take it as im just exaggerating and joking. it is true bout how we felt.

so guys, please rmb the outlet name. 2HOT. at vivocity level 2. PLEASE do us and yourself a favour. boycott that outlet. we did not see that justice has been done for us. in fact, there wasnt. many told us to go and complain. my parents say post it in online forum or go to c.a.s.e.

this is realie the first time i get so angry over a service provider. the other time when aranda call me and told me that sorry the chalet unit Ibooked cant be ready by the date Iwant due to renovation, i wasnt even 1/10 angry that what i felt just now. you realli can feel your blood boiling and fume coming out of your ears.

i always thot that im someone who will not flare up so easily. at least when it comes to things such as service providers. basically becoz i have been a waitress myself before, i understand the work and the tiredness the work brings. standing and providing service 8 hours non stop a day. it can get really tiring and sometimes customes do get on ur nerve especially those with endless requests. all of these i do understand. but i cant understand that no matter how busy a captain / floor manager (someone who should be better in their service than the normal waiters and waitresses) is, this shouldnt be the way you treat your customers. worst, we did not make any unreasonable requests, we did not refuse to pay. we are just any other normal customers. why humiliate us by the action of snickering and throwing the money? why speak to us in such a rude tone when you should in fact do some service recovery?

we just felt so wei qu. at one point, i do feel like giving the bloody man a tight slap across his face. a hard tight slap. but i know that whoever started to throw in action will ultimately in the wrong even if it wasnt your fault in the first place (at least this is what my parents taught me up to be).

again, not that im being racist. i wonder if any of u, by any chance, have come across chinese resturant captain / floor manager providing such service?

my conclusion, he is someone who has not been through much education. and its just our luck to run into someone like him, a captain / floor manager in that pathetic outlet and got ourselves into this so-uncalled for situation.

on a sidenote, that pathetic outlet not only make us angry. the table beside us were angry too. but they left earlier. the man ordered a dish and it took so long to come. we ordered later than him, we were almost done with our food and his just came. in the end, he dint eat much and left the outlet with his partner, whose food was also left semi-finished. i was tellig doreen in chinese (coz they dun speak our language) that the man has a good temper. all the while while he was waiting for his food, he did not talk loudly to any of the waiters or waitresses there. he just had a black face (come on, honestly who wun right? when u are hungry and ur food sooooo long haven come. obviously is the crew mistake lar somehow forgot ur order or what crap). that poor man. he was hungry. coz i saw him eating his partner pasta too. he has to wait so long. we were almost finishing our food when his came and he dint finish the food. we reckoned that it was a sign of defiant on his part.

whatever is it, we were just so furious lar. nothing can describe that kind of anger we felt. only the two of us knew how angry that anger was. i do hope that none of you guys will experience what we have experienced. this encounter was not the usual i-wait-very-long for my order or i-wait-very-long for the waiter or waitress to take my order.

personally i will not want to experience such things again. if either one of us will a guy just now, or that we have guys with us, i wonder if things will get uglier and turn into a fight.

going to bed soon. still in an upset mode. i hope i dun get nightmares. this week was already a long week i duno why things have to turn out to be like that on a friday night. and sorry to those who have been bore by this entry but i feel bloggin bout it help me 'zhen li' my feelings and anger.

good night.




signed off with love*
wilkommen

a little bit of narcissism won't hurt, and vanity isn't a sin.

all about moi

涵妍。hanyan ....

可以迷糊，可以精明。

可以文静，可以好动。

可以合群，可以孤僻。

說好的幸福呢 - 周杰倫

plugboard



the song^


周杰伦-说好的幸福呢

你的绘画凌乱着在这个时刻
我像气氛纯白的白鸽甜蜜散落了
继续莫名的拉扯我还爱你了
但你断断续续唱着歌假作没事了
时间过了走了
爱情面临选择
你冷了倦了我哭了
一开始都不快乐
你用卡片纸写着
有些爱只给到这真的痛了

怎么了你累了说好的幸福呢
我懂了不说了爱淡了梦远了
开心与不开心一意一心数着你在不舍
那些爱过的感觉都太深刻我都还记得
你不懂了说好的幸福呢
我错了泪干了放手了后悔了
只是回忆的音乐盒在旋转着要怎么停呢

你的绘画凌乱着在这个时刻
我像气氛纯白的白鸽甜蜜散落了
继续莫名的拉扯我还爱你了
但你断断续续唱着歌假作没事了
时间过了走了
爱情面临选择
你冷了倦了我哭了
一开始都不快乐
你用卡片纸写着
有些爱只给到这真的痛了

怎么了你累了说好的幸福呢
我懂了不说了爱淡了梦远了
开心与不开心一意一心数着你在不舍
那些爱过的感觉都太深刻我都还记得
你不懂了说好的幸福呢
我错了泪干了放手了后悔了
只是回忆的音乐盒在旋转着要怎么停呢

怎么了你累了说好的幸福呢
我懂了不说了爱淡了梦远了
我都还记得
你不懂了说好的幸福呢
我错了泪干了放手了后悔了
只是回忆的音乐盒在旋转着要怎么停呢